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The Melting Pot Brookfield Contact Reviews

The Melting Pot Brookfield

19850 W Bluemound Rd
Brookfield, WI 53045
(262) 782-6358

The Melting Pot in Brookfield, WI
What are people talking about?
    75%
    175 review(s)
    5 star reviews
    4 star reviews
    3 star reviews
    2 star reviews
    1 star reviews
    High Score
    Food
    94%
    Low Score
    Service
    68%
    The Melting Pot Restaurant provides a truly social, yet customizable, activity that conveniently revolves around our delicious food. We offer delectable fondue made from award winning cheeses, a selection of fondue cooking styles to enjoy with a variety of entrée options and chocolate fondue desserts that make this dining experience one to be remembered. We are indeed the premier fondue restaurant. Choose one, two, three or more courses to create the perfect night out.

    Holocron

    1517448298850
    440681790
    I’ve heard mixed reviews on this place. I wanted to see for myself. I was definitely surprised. It was better than I thought and everything was explained very well by my server, considering this was my first time visiting. Definitely coming back!
    1516987366833
    439470599
    KT was our server and she was great. we were there for our daughters 6th birthday and KT made my daughter feel great. We enjoyed the atmosphere and everyone had a great time. We only went for desert as it was the special request of our daughter. And though it was just desert and not a full meal, the staff and manager made us feel very welcome.
    1516936682197
    439124840
    I said that's all
    1516752008383
    438631213
    Our server Jon was a trainee and he did very well. KT observed and helped when necessary, but Jon carried through mostly on his own. He was friendly and attentive. I would highly recommend him. We brought my mother for the first time for lady's night and to celebrate her birthday. Not having a clue what to expect; she enjoyed the food immensely and had a lot of fun. She has not stopped talking about it.
    1516557890307
    438303539
    We really loved our experience and can't wait to go back. Our server was Curtis and he was amazing. He didn't make us feel rushed at all, he explained what the next course would be and when we would ask for his recommendation he gave it to us and explained why he would choose it. Curtis came to our table very often asking how everything was even though he had many tables that evening, it made us feel as though we were his only guest. The manager also came to our table and asked us how everything was. As far as improvement, it would be helpful to have on the menu what came with the cheese course. Also the specials should be included in detail on the menu or if they are changeable specials a separate menu should be provided. Overall our experience was wonderful and we can't wait to go back. We will always ask to be seated in Curtis's section.
    1515979388163
    437442726
    Everything was so wonderful and our waitress made sure everything that we needed was taken care of and went above and beyond for us and our needs of family members who had special dietary needs and it was absolutely perfect for our needs. Will definitely be back again.
    1515964261817
    437425401
    The service was the worst we have ever encountered. Our server was very cold and impersonal--not UNfriendly, but not friendly either. The entire staff was hustling and seemed to be short-staffed somewhere in the restaurant, but we don't look for excuses when we are paying $300 for a meal for 4. Plates were almost tossed at us as was a pot of our coq au vin which was set down quickly and roughly which resulted with it sloshing over onto the burner. We only received one small bowl of vegetables (we asked for a second) and one tray of sauces (we asked for a second). The garlic butter for the lobster was cold and set firm but when we asked for replacements, there were 3 of us with lobster (we only got one melted serving to use). After finishing a specialty martini, it took a while to obtain a glass of ice water, that was never refilled (even when we saw a bus boy making the rounds) until we asked someone else running past the table to some more water). And our chocolate was delivered cool and very thick. The server said it was just made in the back but it was not ready to be served as it was not hot and melty but it was served anyway. We asked for the burners to be turned on to warm it up and were told the burners don't go on for the chocolate. We turned them on ourselves. The chocolate was also not thoroughly stirred when delivered and we did it ourselves. Poor experience all around. We've been to The Melting Pot many ties and this is the first time we've had issues.
    1515814407857
    437236439
    KT was awesome! She did a great job! She was fun! Loved her!
    1515440966113
    436396174
    Sam was so friendly and very accommodating. He checked in often and was always happy to get us additional sauces, refills, etc. We definitely had a great time!
    1515352027537
    436194518
    Server was great; overall experience was excellent

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